General frequently asked questions

You can find software by browsing the different categories. Additionally, you can use the search function for simple keyword searches.

Once you have downloaded the software file, it will be ready for installation. This section includes general instructions for installing the software.

To install your software:

• Follow the download instructions that are available for the product on HP Software Depot or read the "Read.me" file that may be included along with the software.

• In the previous procedure, we recommended that you write down the name and location of the file you were about to download.

• If you do not remember the directory that this file was downloaded to, you can use the Find feature on your computer to locate it.

To check the status of an order, please contact the customer service representatives by email.

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The product information pages include an "Installation Instructions" key.   Basic installation information or documentation is provided for each product as required.   We recommend that you consult the installation information provided prior to attempting the installation of any software you have selected.   Downloading and installing software from our site may be similar to downloading software from other websites.   However, even if you have downloaded software from other sites, you might want to review the Download Tips of our Help section.  If you have followed the installation instructions but encounter a problem, you may contact your authorized HP customer representative to obtain technical support.   If you currently maintain a contractual support agreement with HP or an authorized HP support provider, you may qualify for installation support.   For a list of HP regional offices or authorized resellers, please visit the listing at www.hp.com.

Please contact Software Depot Customer Service

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Please contact Related product software support.

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