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Order management

  HP Inc. - Software Depot
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Frequently asked questions
The returns policies listed on this page only apply to purchases made through the Software Depot website.  The steps to follow will depend on your geographic location, and whether the products you ordered are delivered physically or electronically.

United States and Canada

Action Digital goods Physical goods
Return software Up to 30 days after purchase Yes, if not opened
Cancel an order Refer to return procedure
Change an order Refer to return procedure

Our return policy is limited to 30 days from the date of purchase unless otherwise stated.

Go to the Returns Section of Customer Service and enter your order number and the email address you provided in the original

Defective merchandise may be exchanged for the same item.  Please contact Software Depot Customer Service for a refund.